Frequently Asked Questions
Everything you need to know about shopping with Poundstretcher
What are your standard delivery times?
Standard delivery typically takes 3-5 working days. Once your order has been dispatched, you will receive a tracking number via email to monitor your parcel's progress.
What is your return policy?
We offer a 28-day return policy for most items. Products must be returned in their original packaging, unused, and with a valid proof of purchase for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or amend your order within 30 minutes of placement by contacting our customer service team immediately.
Are your products covered by a warranty?
Yes, all electrical goods and homeware appliances come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.
Do you offer international shipping?
Currently, we only ship to addresses within the United Kingdom. We are looking into international shipping options for the near future.